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Boolean Operators

OR or vertical bar symbol (|)

Finds a match if either the terms exist in a document (a union using sets).

AND

Finds a match if both terms exist in a document (an intersection of sets).

NOT, minus (-), or exclamation point (!)

Excludes documents that contain the term after NOT (a difference of sets).

Wildcards

Asterisk (*)

The asterisk symbol performs a multi character wildcard search.

Percent sign (%)

The percent sign performs a single character wildcard search.

Phrases

Quotation marks (")

Use quotation marks to search for an exact phrase with multiple terms.

For examples and more information look at our Knowledge Base: Advanced Search On The Support Portal

Fantastic support. Very fast response time and the issue was resolved in a matter of minutes. Very happy.

Andrew Mellor
Senior Test Analyst

Mercer Administration Services
Pleasant fast and competent - like always.

Holger Wasilewski
Senior Testing Consultant

NTT Data
Your support people are able to understand my needs very quickly with very minimal inputs. also provides the correct support in first instance!! Keep it up the good work.

Kasturi Rangan
Test Engineer

Suncorp
Did my first training 2 years ago, but I'm using it for real just in the past 10 months. I get more experienced every day. It's good to know that I can always count on Tricentis in case of problems of all kinds, big and small.

Alexander Wijmans
Test Automation Engineer

Sogeti Netherlands
Great, Tricentis Support definitely solved the problem and added a piece of knowledge for us

Mo Alhashimi
QA Test Engineer

North American product and service provider for various sectors
I would like to say a big thank you to the Tricentis Support Team! On every email, every request I sent to the Support, I received a quick, kind reply. All praise for professionalism!

Stojanka Seslija
Test Consultant

Sixsentix
Excellent and fast response for a not really straightforward question!

John Van Arkelen
Test Automation Engineer

European IT company
The response of Tricentis Support was timely and very helpful!

Cynthia Allington
SAP/Test Automation Architect

Global image processing solutions company
Fast solution - professional, good knowledge - very friendly support

Adrian Seiler
QA Manager

IKB Leasing GmbH
Great support where the support engineer really dives into the problem to understand it and therefore came up with the best possible solution!

Ferrie Wolff
Practice Lead Tosca

Global provider of technology and engineering services
Good job on solving the issue. Thanks again!

Gabor Czibik
Senior Developer

International IT consulting company
Incident was very simple and easy to access. It has been closed earlier than expected. :)

Pratheeba Ramachandran

Global leader in technology services and consulting
Quick and accurate response.

Anton van der Gaag
Test Engineer

Erasmus Medisch Centrum
Brilliant response and quick as well

David Marden
Test Analyst

Global financial services provider
The Support Team identified my goal and gave me a solution in no time.

Pugazhvanan Ganapathy
Test Lead

Multinational life insurance, pensions and asset management company
You continue to be one of the most impressive support and development organization I have ever worked with, and it is really a pleasure to do so.

DevOps Engineer

CFA Institute
Stunning support as always!

Pelaez Macarambon
Test Automation Engineer

incadea GmbH
Tricentis Support team always goes the extra step to help its users. Sometimes even users are not sure if they have a valid point, and it's nice to know that there's always a person on the other side willing to give you a benefit of the doubt. Thank you!

Slavko Ilic
Test Consultant

Sixsentix AG
Thanks Tricentis Support! Your help was most useful in resolving our issue.

Levi Rooker
Software Test Manager

FLUOR-BWXT
Thank you very much for the support. The explanation was easy and understandable. It was great pleasure chatting with the Support Team. Timely help was much more appreciated.

Kavitha Selvam
Technical Lead

Asian Pacific test automation solution provider for enterprise, web and mobile applications
The team was very helpful and patient, they are the best support team that I have worked with.

Aparoop Mandal
Senior Project Manager

Multinational IT consulting corporation
The query was addressed appropriately and I was kept informed about future course of action.

Pradeep Srinivasan
Test Assurance Officer

Virgin Australia
I have been working with TOSCA for almost 4+ years now. The way the tool has evolved is pretty astonishing. The key aspect of TOSCA is that I was not having any knowledge of coding and now I am able to automate all kinds of applications. The Tricentis support team is one of the best in class. Keep it up!

Raghuram Rangamani
Test Manager

AEGON Corporate Center B.V.
Quick response, great.

Wim van der Hoeven
Testtool Engineer

Sogeti Netherlands
I am glad that now I am part of TRICENTIS too as I am one of the certified professionals. Support team always does an excellent work whenever I was in need. :)

Neha Agarwal
Test Engineering Senior Analyst

Global management consulting and professional services company
My issue was resolved very quickly & with effective manner. Thank you!

Rahul Dethe
Test Automation Engineer

Global management consulting and professional services company
The service was really fast and detailed.

Onwumere Okechukwu Bright
Test Automation Engineer

Bosch
Answers and help was accurate and super-quick!

Sebastian Bretl

Global IT-consulting and integration company
A great initiative in making so User friendly GUI. Kudos to the team. Keep it up Guys!

Akash Srivastava
Test Automation Engineer

Generali Deutschland Informatik Services GmbH
As usual my query got answered immediately with proper resolution. Really appreciate the support teams work.

Abhishek Shukla
Software Tester

Wipro
Excellent, swift, resolution to a time bound request!

Ijle Feenstra
QA Methodology Specialist

Global financial solutions provider
Great thanks to Support for the remote session support & investigation.

Eduards Chemis
Test Engineer

C.T.Co Ltd.
Thanks for the great support. Fast and reliable.

Pelaez Macarambon
Test Automation Engineer

incadea GmbH
The support team was able to immediately help me with my query regarding the purpose of the 'TOSCAAutomationService'.

Tim Rankin-Mills
Managing Director

Testing Consultancy - TTC
The reply was quick and solution was implemented asap. Thank you team.

Jelena Jovanovic
Test Consultant

Sixsentix
As always you were great help for me.

Test Automation Engineer

Global financial solutions provider
Tricentis Support is the best support system I have ever encountered. The team has always been helpful and makes sure your incident is tracked down to closure asap! This, on top of Tosca's unmatchable features, stands out

Karthik Krishnamurthy
Automation Specialist

Global Software and IT Services provider
Tricentis Support always goes one step ahead in supporting their customers. Like always a good job.

Bilal Ahmed
Senior Automation Consultant

The Testing Consultancy
Very friendly and a good solution

Uwe Staub
Testmanager/Test Automation Engineer

teckpro AG
Result was exactly like expected. And delivered fast.

Michael Nagler
SAP Quality Manager

European manufacturer
You are very helpful, thanks.

Mohammed Soliman
Software Test Expert

SQS
The support team was good and helped me with my issue.

Linda Mathew
Test Automation Engineer

Bunnings Group Limited
Completely impressed with the support and patience of the team till the end, and abetted me to resolve the issue at the right time. Much appreciated and Good work!

Prasad Jayasudhan
Automation Test Lead

International provider of life insurance, pensions and asset management
Excellent tool and support team. Trusted and strong knowledge background across technologies. Thanks team for the support

Kasturi Rangan Pillaipakkam Kodandaraman
Test Analyst

Australian financial company
My question was answered fast and unproblematic. Thanks again for the support!

Christian Scholze
Software Quality Professional

Austrian IT solutions provider

Free Academy Certifications and Business as Usual for Support

Dear Customers,

Due to the current implications related to the COVID-19 situation, we are now offering many of our online certification courses free of charge until 30 April 2020. To find out how to redeem free access to our courses, please head here.

We are continuing to provide 24/7 support to our customers via our phone lines, e-mail, live chat, and the online incident form.

We wish you and your loved ones all the best.

Best regards,

Your Tricentis Support Team

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