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Live Support on Dec 15th, 2017

Dear Community,

It's that time of the year again...

Our annual, company-wide Christmas Party will take place on December 15th, 2017.

On this day, Tricentis Support will only be available in English from 04:00 PM UTC.
Please be advised that there might be longer wait times for our Live Support (Live Chat and Phone).

All of our other support channels are of course available as usual (Incident Management, SelfService/Webhelp).

We'd like to share our Christmas Party spirit with you to make the wait a little more bearable:
Enjoy some recipes of typical Austrian food and beverages and "have yourself a merry little Christmas":

Linzer Cookies

Lebkuchen

Glühwein

We wish you a beautiful and peaceful pre-Christmas period and we'd like to thank you for the confidence you've placed in us!

Kind regards,

Your Tricentis Support Team.

See Full Announcement

No more support for Oracle 10g as of Tosca Version 11

Dear Tricentis Tosca Users,

We would like to inform you that - starting with Tricentis Tosca Version 11 - Tricentis Tosca will no longer support Oracle 10g as a database for common repositories or test data management (TDM).

Oracle deprecated support for version 10g back in 2013, and we have been supporting this version as long as possible.

Oracle versions 11g and 12c will still be supported.
We recommend that you either upgrade to a supported version of Oracle, or to switch to another DB system. Click on the link below to find a list of other supported databases:
https://support.tricentis.com/community/manuals_detail.do?lang=en&version=10.3.0&url=systemanforderungen/systemrequirements.htm

Thank you for your understanding! We apologize for any inconvenience caused.

To all users who still require Tricentis Tosca to run on this platform we'd recommend using our most recent Tricentis Tosca version 10.3.

This version still provides Oracle 10g support and will be fully supported until 01/01/2019.

For detailed life cycle information of all Tricentis Tosca versions, please follow the link below.
https://support.tricentis.com/community/lifecycle.do

 
Sincerely

Your Tricentis Team

See Full Announcement

Tosca 10.3 and Tosca Server 10.3 currently not available

Downloads for Tosca 10.3 and Tosca Server 10.3 are currently not available.

 

Please see this article for details:

 

 

We are currently working on a solution and will update you here again once the downloads are up again.

We would like to apologize for any inconvenience this might cause.

 

 

 

See Full Announcement

Tosca 10.3 is now available

Dear Community,

We are glad to inform you that Tosca 10.3 is now available for download here.
(Please keep in mind that you need to be logged in to our support portal to be able to follow this link.)

 

If you would like to upgrade to the latest version, please read through the following article: Best Practice: Upgrade TOSCA Version

 

Please note that beginning with Tosca 10.2 licensing for all licensed Tosca components has changed.

Please have a look at this article for more detailed information:

https://support.tricentis.com/community/article.do?number=KB0012927

 

 

Best regards,
Your Tricentis Support Team

See Full Announcement

No more support for DB2 v9.x beginning with Tosca 10.3

Dear Tricentis Tosca Users,

 

We would like to inform you that, starting with Tricentis Tosca Version 10.3, Tricentis Tosca will no longer support DB2 v9 as a database for the common repository or test data management (TDM).

 

Vendor IBM has introduced version 9 of DB2 in 2007 and we supported this version as long as possible. Due to technical reasons, we are unfortunately no longer able to do this starting with version 10.3.

 

We recommend upgrading to a supported version of DB2 or to switch to another DB system. You can find a full list of supported databases here:

https://support.tricentis.com/community/manuals_detail.do?lang=en&url=systemanforderungen/systemrequirements.htm

 

We thank you for your understanding and apologize for any inconvenience caused.

 

To all users who still require Tricentis Tosca to run on this platform - we recommend using our latest Tricentis Tosca 10.2 release.

This version still provides DB2 v9.7.x or higher and will be fully supported until Nov. 1st 2018.

 

For detailed life cycle information of all Tricentis Tosca versions please follow the link below.

https://support.tricentis.com/community/lifecycle.do

 

Sincerely

Your Tricentis Team

See Full Announcement

Tosca 10.0 Patch 06 is now available

Dear Community,

a patch for Tosca 10.0 is now available.

It can be easily downloaded by following the links below (please mind to be logged in to be able to download it):

 

Patch 06 for Tricentis Tosca Testsuite 10.0:

https://support.tricentis.com/community/downloads.do?number=DOW0005102


If you are using Tosca Server too, you should install the latest version of Tosca Server. The last patch can be found here:

 

Patch 04 for Tricentis Tosca Server

https://support.tricentis.com/community/downloads.do?number=DOW0005103

 

Please read our Patch Notes  in our online help before installing the patch.

 

Additional Information:

If you are using the Java Swing Engine 3.0 you  need to install Java Swing 3.0 Engine 10.0 Patch05 after applying the patch.

Detailed information can be found in our Patch Notes.

If you are using XBrowserSAPFiori Engine you need to install XBrowserSAPFiori 10.0 Patch 02 after applying the patch.

If you are using XBrowserNetweaver Extension you need to install XBrowserNetweaver 10.0 P05 after applying the patch.


Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 10.1 Patch 04 is now available

Dear Community,

We would like to inform you that a patch for Tosca 10.1 is available.

Simply follow the links below to download the patch files (Please note that you need to be logged in to our support portal to be able to access the download):

 

Patch 04 for Tricentis Tosca 10.1:

https://support.tricentis.com/community/downloads.do?number=DOW0005085

 

Please read through the Patch Notes  in our online help before installing the patch.

 

Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 10.2 is now available

Dear Community,

We are glad to inform you that Tosca 10.2 is now available for download here.
(Please keep in mind that you need to be logged in to our support portal to be able to follow this link.)

 

If you would like to upgrade to the latest version, please read through the following article: Best Practice: Upgrade TOSCA Version

 

Please note that in Tosca 10.2 licensing for all licensed Tosca components has changed.

Please have a look at this article for more detailed information:

https://support.tricentis.com/community/article.do?number=KB0012927

 

 

Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 10.1 Patch 02 is now available

Dear Community,

We would like to inform you that a patch for Tosca 10.1 is available.

Simply follow the links below to download the patch files (Please note that you need to be logged in to our support portal to be able to access the download):

 

Patch 02 for Tricentis Tosca 10.1:

https://support.tricentis.com/community/downloads.do?number=DOW0004958

 

Please read through the Patch Notes  in our online help before installing the patch.

 

Best regards,
Your Tricentis Support Team

 

See Full Announcement

Tosca 10.1 Patch 01 is now available again

Dear Community,

a patch for Tosca 10.1 is now available.

It can be easily downloaded by following the links below (please mind to be logged in to be able to download it):

Patch 01 for Tricentis Tosca Testsuite 10.1:

https://support.tricentis.com/community/downloads.do?number=DOW0004904

Please read our Patch Notes  in our online help before installing the patch.

 

Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 10.1 Patch 01 important information

Dear Community,

When installing the latest Patch for Tosca 10.1 (Patch 01) on some systems an error is encountered:

MDAC 2.7 Sp1 cannot be installed on this machine. MDAC 2.7 Sp1 requires any one of the following configurations:
Microsoft 98 with the Y2K Update 2 and Internet Explorer 4.01 SP2 or later
Microsoft Windows Millennium
Microsoft NT® 4SP5 (or greater) and IE 4.01 SP2 or later
Microsoft Windows 2000
Microsoft Windows XP

Setup will exit now. Please restart the Setup after instaling the necessary updates to this machine"

 

Our Engineering fixed this issue, and provided a new patch on 23/03/2017:

 

The download can be found under

https://support.tricentis.com/community/downloads.do?number=DOW0004904

 

If you have already downloaded the previous version of the Patch (Date Modified 20/03/2017) you can circumevent this error by installing it via the "Run as Administrator" task.

We are sorry for any inconvenience and would like to thank you for your understanding!

 

Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 10.0 Patch 05 is now available

Dear Community,

a patch for Tosca 10.0 is now available.

It can be easily downloaded by following the links below (please mind to be logged in to be able to download it):

 

Patch 05 for Tricentis Tosca Testsuite 10.0:

https://support.tricentis.com/community/downloads.do?number=DOW0004893


If you are using Tosca Server too, you should install the latest version of Tosca Server. The last patch can be found here:

Patch 03 for Tricentis Tosca Server

https://support.tricentis.com/community/downloads.do?number=DOW0004797

 

Please read our Patch Notes  in our online help before installing the patch.

 

Additional Information:

If you are using the Java Swing Engine 3.0 you  need to install Java Swing 3.0 Engine 10.0 Patch05 after applying the patch.

Detailed information can be found in our Patch Notes.

If you are using XBrowserSAPFiori Engine you need to install XBrowserSAPFiori 10.0 Patch 02 after applying the patch.

If you are using XBrowserNetweaver Extension you need to install XBrowserNetweaver 10.0 P05 after applying the patch.


Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 10.1 is now available

Dear Community,

we are proud to inform you that Tosca 10.1 is now available to download here.
(please keep in mind that you need to be logged in to our support portal to follow this link)


Furthermore we want to provide several useful links for your new Tosca release:

  1. Watch our upcoming webinars here: http://www.tricentis.com/software-testing-webinars/
  2. If you want to upgrade to the newest version, we can recommend the following article : Best Practice: Upgrade TOSCA Version
  3. Also visit our "what's new" section to get a quick insight on 10.1:  http://www.tricentis.com/tricentis-tosca-testsuite/what-is-new/

 

Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 10.1 Removed Extensions

Dear Community.

With the release of Tosca 10.1 the following extensions will be removed from the Standard Setup

PolarionIntegration
QualityCenterIntegration
SimpleDefectTrackingAddin

If you still require any of these components, you can request them via our Tricentis Support.

Please note, that these components are not under maintenance by Tricentis Support.

For any additionally requested modifications or enquiries our Professional Services Organization must be commissioned.

See Full Announcement

Tosca Server 10.0 Patch 03 is now available

Dear Community,

a patch for Tosca Server 10.0 is now available.

You can download it by following the link below (please mind to be logged in to be able to download it):

 

Patch 03 for Tricentis Tosca Server

https://support.tricentis.com/community/downloads.do?number=DOW0004797

 

Please read our Patch Notes  in our online help before installing the patch.

 
Best regards,
Your Tricentis Support Team

See Full Announcement

Going BIG with our MOOCS!

The Academy is pleased to inform you of our upcoming Massive Open Online Course (MOOC) sessions! We are hosting one-hour live training sessions, which cover various topics related to working in Tosca. Sessions are offered free of charge and registration is open to everyone!

 

Since we began MOOCs in the fall, the response has been great. Hundreds of test engineers, managers, and project leads, among others, have participated and shared positive feedback.

 

“These sessions are great!  The content is super informative, and the delivery is right on point!  Thank you for taking the time to offer this additional training method/service to your community of users.”

-          Senior Analyst, USA

 

Help us reach the world with Tosca knowledge by sharing this opportunity with your contacts. Links for registration and more topic information are found below.

 

Also, to share with you the current number of registrants we have achieved with the upcoming MOOCs, check out the numbers in brackets beside each link below. These numbers are already great – but with your help, they can be huge!


Introduction to Exploratory Testing

Register here: Wednesday, January 25th, 2017 10:00 AM - 11:00 AM CET (528)

Register here: Wednesday, January 25th,, 2017 5:30 PM - 6:30 PM CET (223)

 

Loops and Conditions - When and How to Use Them

Register here: Wednesday, February 8th, 2017 10:00 AM - 11:00 AM CET (395)

Register here: Wednesday, February 8th, 2017 5:30 PM – 6:30 PM CET (187)

 

Getting to know the Tricentis Tosca Standard Modules

Register here: Wednesday, February 22nd, 2017 10:00 AM - 11:00 AM CET (401)

Register here: Wednesday, February 22nd, 2017 5:30 PM - 6:30 PM CET (181)

 

All sessions will be recorded and made available for download at our channel.

 

See Full Announcement

Tosca 9.2 Patch 04 is now available

Dear Community,

a patch for Tosca 9.2 is now available.
You can easily download it by following this link (please mind to be logged in to be able to download it):

 

https://support.tricentis.com/community/downloads.do?number=DOW0004723

 

You can find a list of all fixed issues in our online help


Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 10.0 Patch 04 is now available

Dear Community,

a patch for Tosca 10.0 is now available.

It can be easily downloaded by following the links below (please mind to be logged in to be able to download it):

 

Patch 04 for Tricentis Tosca Testsuite 10.0:

https://support.tricentis.com/community/downloads.do?number=DOW0004713


If you are using Tosca Server too, you should install the latest version of Tosca Server. The last patch can be found here:

Patch 01 for Tricentis Tosca Server

https://support.tricentis.com/community/downloads.do?number=DOW0004656

 

 

Please read our Patch Notes  in our online help before installing the patch.

 

Additional Information:

If you are using the Java Swing Engine 3.0 you  need to install Java Swing 3.0 Engine 10.0 Patch01 after applying the patch.

Detailed information can be found in our Patch Notes.

If you are using XBrowserSAPFiori Engine you need to install XBrowserSAPFiori 10.0 Patch 02 after applying the patch.




Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 9.1 Patch 05 is now available

Dear Community,

a patch for Tosca 9.1 is now available.
You can easily download it by following this link (please mind to be logged in to be able to download it):

 

https://support.tricentis.com/community/downloads.do?number=DOW0004692



Please read our Patch Notes  in our online help before installing the patch.


Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 10.0 Patch 03 is now available

Dear Community,

a patch for Tosca 10.0 is now available.

It can be easily downloaded by following the links below (please mind to be logged in to be able to download it):

 

Patch 03 for Tricentis Tosca Testsuite 10.0:

https://support.tricentis.com/community/downloads.do?number=DOW0004685


If you are using Tosca Server too, you should install the latest version of Tosca Server. The last patch can be found here:

Patch 01 for Tricentis Tosca Server

https://support.tricentis.com/community/downloads.do?number=DOW0004656

 

 

Please read our Patch Notes  in our online help before installing the patch.

 

Additional Information:

If you are using the Java Swing Engine 3.0 you  need to install Java Swing 3.0 Engine 10.0 Patch01 after applying the patch.

Detailed information can be found in our Patch Notes.

If you are using XBrowserSAPFiori Engine you need to install XBrowserSAPFiori 10.0 Patch 02 after applying the patch.




Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 9.3 Patch 05 is now available

Dear Community,

a patch for Tosca 9.3 is now available.

 


You can easily download it by following this link (please mind to be logged in to be able to download it):

 

https://support.tricentis.com/community/downloads.do?number=DOW0004677

 

You can find a list of all fixed issues in our online help

 

Additional Information:

If you are using XBrowserSAPFiori Engine you need to install XBrowserSAPFiori 9.3 Patch 05 after applying the patch.

If you have installed Patch 05 for Tosca 9.3 before the 19/12/2016 please download it again and reinstall this version of the patch.

Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 10.0 Patch 01 is now available

Dear Community,

a patch for Tosca 10.0 and a patch for Tosca Server 10.0 is now available.

They can be easily downloaded by following the links below (please mind to be logged in to be able to download it):

 

 Patch 01 for Tricentis Tosca Testsuite 10.0:

 https://support.tricentis.com/community/downloads.do?number=DOW0004655

 

Patch 01 for Tricentis Tosca Server

https://support.tricentis.com/community/downloads.do?number=DOW0004656

 

 

Please read our Patch Notes  in our online help before installing the patch.

 

Additional Information:

If you are using the Java Swing Engine 3.0 you  need to install Java Swing 3.0 Engine 10.0 Patch01 after applying the patch.

Detailed information can be found in our Patch Notes.




Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 9.3 Patch 04 is now available

Dear Community,

a patch for Tosca 9.3 is now available.
You can easily download it by following this link (please mind to be logged in to be able to download it):

 

https://support.tricentis.com/community/downloads.do?number=DOW0004632

 

You can find a list of all fixed issues in our online help


Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 10.0 is now available

Dear Community,

we are proud to inform you that Tosca 10.0 is now available to download here.
(please keep in mind that you need to be logged in to our support portal to follow this link)


Furthermore we want to provide several useful links for your new Tosca release:

  1. Watch our upcoming webinars here: http://www.tricentis.com/software-testing-webinars/
  2. If you want to upgrade to the newest version, we can recommend the following article : Best Practice: Upgrade TOSCA Version
  3. Also visit our "what's new" section to get a quick insight on 10.0:  http://www.tricentis.com/tricentis-tosca-testsuite/what-is-new/

 

Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 9.2 Patch 03 is now available

Dear Community,

a patch for Tosca 9.2 is now available.
You can easily download it by following this link (please mind to be logged in to be able to download it):

 

https://support.tricentis.com/community/downloads.do?number=DOW0004521

 

You can find a list of all fixed issues in our online help


Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 9.3 Patch 03 is now available

Dear Community,

a patch for Tosca 9.3 is now available.
You can easily download it by following this link (please mind to be logged in to be able to download it):

 

https://support.tricentis.com/community/downloads.do?number=DOW0004510

 

You can find a list of all fixed issues in our online help


Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 9.3 Patch 01 is now available

Dear Community,

a patch for Tosca 9.3 is now available.
You can easily download it by following this link (please mind to be logged in to be able to download it):

 

https://support.tricentis.com/community/downloads.do?number=DOW0004436

 

You can find a list of all fixed issues in our online help


Best regards,
Your Tricentis Support Team

See Full Announcement

Learning Management System Software Update

Dear Community,

our Learning Management System will be temporary unavailable on Friday, July 29, 2016
due to a software update.

Please follow the link below to get further details
https://support.tricentis.com/community/article.do?number=KB0012531

See Full Announcement

Tosca 9.3 is now available

 Dear Community,

we are proud to inform you that Tosca 9.3 is now available to download here.
(please keep in mind that you need to be logged in to our support portal to follow this link)


Furthermore we want to provide several useful links for your new Tosca release:

  1. Watch our upcoming webinars here: http://www.tricentis.com/software-testing-webinars/
  2. If you want to upgrade to the newest version, we can recommend the following article : Best Practice: Upgrade TOSCA Version
  3. Also visit our "what's new" section to get a quick insight on 9.3:  http://www.tricentis.com/tricentis-tosca-testsuite/what-is-new/

 

Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 9.2 Patch 01 is now available

Dear Community,

a patch for Tosca 9.2 is now available.
You can easily download it by following this link (please mind to be logged in to be able to download it):

 

https://support.tricentis.com/community/downloads.do?number=DOW0004392

 

You can find a list of all fixed issues in our online help


Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 9.0 Patch 05 is now available

 

 

Dear Community,

a patch for Tosca 9.0 is now available.
You can easily download it by following this link (please mind to be logged in to be able to download it):

 

 https://support.tricentis.com/community/downloads.do?number=DOW0004340

 



A list of all fixed issues is included in the download.


Best regards,
Your Tricentis Support Team

 

 

 

 

See Full Announcement

Tosca 9.1 Patch 04 is now available

 

Dear Community,

a patch for Tosca 9.1 is now available.
You can easily download it by following this link (please mind to be logged in to be able to download it):

 

 

https://support.tricentis.com/community/downloads.do?number=DOW0004326



A list of all fixed issues is included in the download.


Best regards,
Your Tricentis Support Team

 

 

 

See Full Announcement

Tosca 9.1 Patch 03 is now available

 

Dear Community,

a patch for Tosca 9.1 is now available.
You can easily download it by following this link (please mind to be logged in to be able to download it):

 

 

https://support.tricentis.com/community/downloads.do?number=DOW0004280



A list of all fixed issues is included in the download.


Best regards,
Your Tricentis Support Team

 

See Full Announcement

Tosca 9.2 is now available

 Dear Community,

we are proud to inform you that Tosca 9.2 is now available to download here.
(please keep in mind that you need to be logged in to our support portal to follow this link)


Furthermore we want to provide several useful links for your new Tosca release:

  1. Watch our upcoming webinars here: http://www.tricentis.com/software-testing-webinars/
  2. If you want to upgrade to the newest version, we can recommend the following article : Best Practice: Upgrade TOSCA Version
  3. Also visit our "what's new" section to get a quick insight on 9.2:  http://www.tricentis.com/tricentis-tosca-testsuite/what-is-new/

 

Best regards,
Your Tricentis Support Team

 

 

See Full Announcement

Tosca 9.0 Patch 04 is now available

 

 

Dear Community,

a patch for Tosca 9.0 is now available.
You can easily download it by following this link (please mind to be logged in to be able to download it):

https://support.tricentis.com/community/downloads.do?number=DOW0004183


A list of all fixed issues is included in the download.


Best regards,
Your Tricentis Support Team

 

See Full Announcement

Tosca 9.1 Patch 02 is now available

Dear Community,

a patch for Tosca 9.1 is now available.
You can easily download it by following this link (please mind to be logged in to be able to download it):

 

 

https://support.tricentis.com/community/downloads.do?number=DOW0004174



A list of all fixed issues is included in the download.


Best regards,
Your Tricentis Support Team

See Full Announcement

Tosca 9.1 is now available

Dear Community,

we are proud to inform you that Tosca 9.1 is now available here.
(please keep in mind that you need to be logged in to our support portal to follow this link)


Furthermore we want to provide several useful links for your new Tosca release:

  1. You can find our upcoming webinars here: http://www.tricentis.com/software-testing-webinars/
  2. If you want to upgrade to the newest version, we can recommend the following article : Best Practice: Upgrade TOSCA Version

 

Best regards,
Your Tricentis Support Team

 

 

See Full Announcement

Tosca 9.0 Patch 03 is now available

 

Dear Community,

a patch for Tosca 9.0 is now available.
You can easily download it by following this link (please mind to be logged in to be able to download it):

 

 

https://support.tricentis.com/community/downloads.do?number=DOW0004034



A list of all fixed issues is included in the download.


Best regards,
Your Tricentis Support Team

 

 

See Full Announcement

Tosca 8.3 SP3 is now available

 Dear Community,

Tosca 8.3 SP3 is now available.

You can easily download it by following this link (please keep in mind to be logged in to be able to download it)

https://support.tricentis.com/community/downloads.do?number=DOW0004010

A list of all fixed issues is included in the download.

Please note:

This service pack can be applied to on one of the following versions: 8.3 SP1, 8.3SP1 Patch02, 8.3 SP2
All custom controls for the Engine Wrapper must be recompiled against 8.3 SP3.

Best regards,
Your Tricentis Support Team

 

See Full Announcement

Tosca 8.4 SP2 is now available

Dear Community,

Tosca 8.4 SP2 is now available.
You can easily download it by following this link (please keep in mind to be logged in to be able to download it)

 

Prerequisite for the installation is a full installation of Tosca 8.4 and Tosca 8.4 SP1.

 

https://support.tricentis.com/community/downloads.do?number=DOW0004005

A list of all fixed issues is included in the download.



Best regards,
Your Tricentis Support Team

 

 

See Full Announcement

Tosca 9.0 Patch 01 supports iOS 9.1

Dear Tosca Users,

 

We are pleased to announce that the latest version of Tosca 9.0 Patch 01 fully supports the latest ios version released by Apple: iOS 9.1

Of course we still support also versions ios 7 and 8. All app types- Native, Hybrid and Web - are supported

You can easily download it by following this link (please mind to be logged in to be able to download it):

 

https://support.tricentis.com/community/downloads.do?number=DOW0003981

(A full installation of Tosca 9.0 is needed to install this patch)

 

Sincerely
Your Tricentis Team

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Tosca 9.0 Patch 01 is now available

 

Dear Community,

a patch for Tosca 9.0 is now available.
You can easily download it by following this link (please mind to be logged in to be able to download it):

 

https://support.tricentis.com/community/downloads.do?number=DOW0003981

A list of all fixed issues is included in the download.


Best regards,
Your Tricentis Support Team

 

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Tosca 9.0 is now available

 Dear Community,

we are proud to inform you that Tosca 9.0 is now available here.
(please keep in mind that you need to be logged in to our support portal to follow this link)


Furthermore we want to provide several useful links for your new Tosca release:

  1. Get a quick insight about all our new features via our What's New section.
  2. Take a look at some articles, we prepared for your upgrade:

    Best Practice: Upgrade TOSCA Version
    Tosca Testsuite 9.0: Prerequisites for installation
    Classic Engine: Recovery is not triggered in case of Verifikation Failure

 

Best regards,
Your Tricentis Support Team

 

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Tosca 8.4 SP1 Patch 03 is now available

Dear Community,

a patch for Tosca 8.4 SP1 is now available.
You can easily download it by following this link (please mind to be logged in to be able to download it and that the patch requires a preinstalled version of Tosca 8.4 SP1):

https://support.tricentis.com/community/downloads.do?number=DOW0003898

A list of all fixed issues is included in the download.


Best regards,
Your Tricentis Support Team

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Warning: Issue in the installation of 8.4. SP1 Patch 02

Dear Community,

due to a technical issue it is currently possible to install 8.4 SP1 Patch 02 directly on 8.4 without installing 8.4 SP1 first.
This process leads to missing components and to a not properly working installation of Tosca Testsuite.


If you are not sure, in which order you installed your Tosca version, you can find an easy way to check if your installation is affected or not. You can find the information about that in the following Knowledgebase article:

https://support.tricentis.com/community/article.do?number=KB0012138

If you installed Tosca 8.4 SP1 Patch 02 without installing 8.4 SP1 first, we highly recommend to uninstall and reinstall Tosca Testsuite in the specific order as described in the article above!

Please do not hesitate to contact your Tricentis Support team, if you have further questions.

Thank you for your attention,

Your Tricentis Support Team.

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Tosca 8.4 SP1 Patch 02 is now available

Dear Community,

a patch for Tosca 8.4 SP1 is now available.
You can easily download it by following this link (please mind to be logged in to be able to download it):

https://support.tricentis.com/community/downloads.do?number=DOW0003865

A list of all fixed issues is included in the download.


Best regards,
Your Tricentis Support Team

 

See Full Announcement

Tosca 8.4 SP1 available for download!

Dear Community,

we're happy to announce that our newest product version Tosca 8.4 SP1 is now available for download.
You can easily download it by following this link (please note that a user login is required.):
This download is an update to Tosca 8.4, therefore a full installation of Tosca 8.4 is required.



https://support.tricentis.com/community/downloads.do?number=DOW0003771

Additionally we want to invite you to our "What's  New in 8.4 SP1" Session. If you are interested in taking part in the session, you can easily register for it by following the "register" link.

 

13. August, 2015
4:00 - 5:00 pm CEST (US, EMEA)
What’s New in 8.4 SP1 (EN)
Register


18. August, 2015
1:00 - 2:00 pm CEST (EMEA)
What’s New in 8.4 SP1 (DE)
Register


20. August, 2015
3:00 - 4:00 pm AEST (APAC)
What’s New in 8.4 SP1 (EN)
Register

 

Best regards
Your Tricentis Support Team

 

See Full Announcement

Tosca 8.4 Patch 01 is now available

 

Dear Community,

a patch for Tosca 8.4 is now available.
You can easily download it by following this link (please mind to be logged in to be able to download it):

https://support.tricentis.com/community/downloads.do?number=DOW0003711

A list of all fixed issues is included in the download.
Important notice: IT IS NOT RECOMMENDED TO INSTALL THE PATCH IF YOU ARE USING MOBILE+ IN COMBINATION WITH HYBRID/WEB APPS ON MOBILE DEVICES.

Best regards,
Your Tricentis Support Team

 

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Tosca 8.3 SP2 is now available

Dear Community,

Tosca 8.3 SP2 is now available to download.
You can easily download it by following this link (please keep in mind that you have to be logged in to be able to download it):

https://support.tricentis.com/community/downloads.do?number=DOW0003703

A list of all fixed issues is included in the download.
Tosca 8.3 SP2 is an upgrade for Tosca 8.3 SP1, which needs to be installed on your system.

Best regards,
Your Tricentis Support Team

 

See Full Announcement

Tosca 8.4 available for download!

 

Dear Community,

we're happy to announce that our latest product version, Tosca 8.4 is available for download.

You can easily download by following this link (please note that user login is required):
https://support.tricentis.com/community/downloads.do?number=DOW0003632

 

Changes of existing functionality, can be found in this knowledgebase article:

Tosca 8.4 (Support Perspective)

Best regards
Your Tricentis Support Team

 

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Extended Java Support for Tosca Version 8.3 SP1

 

Dear Community,

 

we are pleased to announce that the current version of Tosca 8.3 SP1 fully supports the latest Java version released by Oracle:

 

  • Java SE 8u45 and
  • Java SE 7u80

 

This includes both the 32 and 64 Bit version.

 

Of course we also support also all versions up to these.
And also we fully support all usage scenarios - Standalone, Applets and Web-Start.

 

Sincerely
Your Tricentis Team

 

See Full Announcement

Tosca 8.3 SP1 Patch 02 is now available

Dear Community,

a patch for Tosca 8.3 SP1 is now available.
You can easily download it by following this link (please mind to be logged in to be able to download it):

https://support.tricentis.com/community/downloads.do?number=DOW0003581

A list of all fixed issues is included in the download.

Best regards,
Your Tricentis Support Team

See Full Announcement

new Chrome extension version 0.0.0.6

Dear Community,

today our XBrowser extension for Chrome was updated to version 0.0.0.6 and is now available for all users of Tosca 8.3 SP1.
The new extension was uploaded in Chrome Store and your browser should update it flawlessly.
We don't expect any impact on your testing environment.

Q: What are the reasons for the update?
A: In order to apply changes for a future release of Tosca, some implementations needed to be done in the extension for Tosca 8.3 SP1. The main functionality of the extension is not affected.

Q: Do I have to update the extension myself?
A: No. This will be done automatically by Chrome.

Q: Are there any side effects on tests with Firefox or Internet Explorer?
A: No. All changes are implemented for the Chrome extension. Your multi browser tests will work as expected.

Q: One of my colleagues has the extension in version 0.0.0.5, but on my system 0.0.0.6 is already installed. Will that affect our tests?
A: No. You can run your Execution Lists on both systems the results won't be affected by the version of your extension.

Q: Our test system is not connected to the Internet and we're note able to update. Can we run our tests with version 0.0.0.5?
A: Yes for sure. Updating the extension is not mandatory.

If you have any further questions please do not hesitate to contact us.

Best regards,
Your Tricentis Support Team

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Tosca 8.3 SP1 available for download!

Dear Community,

I am happy to announce that our latest product version, Tosca 8.3 SP1 is available for download.

You can easily download by following this link (please note that user login is required):
https://support.tricentis.com/community/downloads.do?number=DOW0003471

Best regards
Your Tricentis Support Team

 

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Warning: Microsoft Update KB3025390 leads to Error in TBox

After installing Microsoft update KB3025390 an automation with TBox framework is no longer possible in IE11. XScan as well as the execution of a testcase are affected and lead to the following error:

"Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) Connection to application under test lost. Maybe the application has been closed or refreshed"

In this article you can find further information and a solution for the issue once the update is already installed.

Q: Does this affect other browsers as well?
A: No, as far as we know only IE11 is affected by this update.

Q: Is the automation with HTML-Engine still working?
A: Yes, this engine uses another interface for the automation and is not directly affected. However the update affects javascript in IE11, which might change the behaviour of your application and the automation as well.

Q: Is there a known Workaround?
A: Yes, please take a look at the given solutions in KB0011881.

If you have any further questions regarding this topic, do not hesitate to contact us.

Best regards
Your Tricentis Support Team

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The Tosca Effect

Dear Community,

 

Already heard about the Tosca Effect?

Curious?

In case you are, check out the video on it:

http://vimeo.com/112896145

By the way, the video is also embedded on our Tricentis company/product page which got a facelift recently:

http://www.tricentis.com/

 

Sincerely

Your Tricentis Support Team

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Support Offerings: Guiding You to Success

Tricentis built its Customer Success Organization to create a seamless customer support experience that is as compelling and effective as our solutions and products.Our customer-focused, innovation-fueled culture produces a support experience that is not only intuitive but also genuinely helpful.

We get it.

Different customers have different needs, so we have put together the most innovative self-service and real-time support options available. As your go-to organization after you’re up and running, we want you to understand all of the support options and tools that are available.

You get it.

Premium support, available to all customers, provides multiple channels and resources to help you how you want it, when you need it. For customers interested in support that is more relationship-focused, we offer the option of upgrading to Platinum support, giving you an assigned Support Agent who can assist with account and support requests.

For more information about all the different Support, please contact the Tricentis Support Team or one of the responsible Sales representants in your region.

 Channels and resources available to all customers:

  • A Customer Community, that enables you to find answers to questions, communicate with peers, share expertise, and more.
  • Live chat for real-time answers to simple questions.
  • A Customer Support Portal for easy support request submission and tracking.
  • A rich Customer Support Portal knowledge base of detailed articles.
  • Outstanding online Documentation with helpful videos and examples.
  • Ongoing training and knowledge-sharing initiatives, like our webinars, that explore best practices so you can supercharge your ROI.
  • Also, our annual Tricentis Accelerate conferences help you learn from experts and fellow users.
  • And much more…

The Tricentis Customer Success Team

The Customer Success team is at the center of Tricentis' customer support services. Each level of support has a dedicated team of individuals who can help you post-deployment. These teams are made up of knowledgeable professionals who will ensure that your organization uses Tricentis' solutions effectively and achieves your objectives.

We are committed to helping you get the most from your investment in Tricentis. More information can be found in our Support Fact sheet. In case of questions feel free to contact us at any time!

Sincerely
Your Tricentis Support Team

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