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Heads up! We'll Be Offline Temporarily On Aug. 31, 2018

Dear Community,

 

Our Support Portal (Self-Service, Incident Management, Live Chat, etc.) will be temporarily unavailable on Aug. 31 starting at 7 am (CEST) due to a planned system upgrade of our support infrastructure.

 

During this timeframe, you may experience disruptions with:

  • Contacting the Tricentis Support Team
  • Creating new incidents
  • Managing existing incidents
  • Accessing or updating your support portal account

 

If you need to manage your account or access your incidents, please do so before the planned outage. Thanks for your patience.

We will inform you once our systems are fully up and running again.

 

 

Kind regards,

Your Tricentis Support Team

See Full Announcement

Maintenance Window on May 23, 2017, 5:00 am CET

We are making changes to the infrastructure of our Support Portal between 5:00 am and 8:00 am CET.
During this timeframe an outage or longer loading times of our Support Portal and associated services may occur.
We thank you for your understanding.

See Full Announcement

Learning Management System - MAINTENANCE WINDOW

Dear Community,

 

A planned maintenance window for our Learning Management System (LMS) has been scheduled at the below time in your swimlane. Users who attempt to log in may receive a message that the system is undergoing maintenance.

Our Tricentis Learning Management System will undergo system updates and may be unavailable for up to 10 minutes between the following times:

 

 

  • Friday, May 19 from 4:00pm to 5:30pm US-Pacific (GMT-7)

 

Thank you for your understanding.

Your Tricentis Operations Team

See Full Announcement

Maintenance Window: Telephone system

Dear Community,

We have scheduled a maintenance window for our telephone system:

On May 19th, 2017 from 03:30 AM UTC to 7:30 AM UTC

During this maintenance period, you might experience a downtime of our telephone channel. In addition, any active calls might be disconnected temporarily.

Thank you for your understanding!

Tricentis Support Team

See Full Announcement

Maintenance Window on May 12th, 2017

Dear Community,

A maintenance window has been scheduled at the time given below:

•   Friday, May 12th from 08:00 PM to 09:00 PM UTC

 

During this maintenance period, you might encounter problems when trying to contact us by telephone.

In addition, active calls might be disconnected.

Thank you for your understanding! 

See Full Announcement

Maintenance Window on April 28th, 2017

Dear Community,

A maintenance window has been scheduled at the time given below:

•    Friday, April 28th from 9:15PM to 10:15PM GMT

 

During this maintenance period, you might encounter problems when trying to contact us by telephone. In addition, active calls might be disconnected.

Thank you for your understanding! 

See Full Announcement

Telephone system update

Dear Community,

We have scheduled important maintenance works for our telephone system within the following timeframe:


From Sunday, February 19th - 09:00 AM CET to Monday, February 20th - 5:00 PM CET

Please note that in some regions, you might experience a downtime of our telephone channel during this maintenance period. If this is the case, we would ask you to use one of the other support channels to contact us.

We apologize for any inconvenience,

Your Tricentis Support Team

See Full Announcement

Knowledge Base Maintenance Window

Dear Community,

we would like to inform you about a maintenance window concerning our Knowledge Base at the following time:

Saturday 11th of February
2:00 pm - 04:00 pm (CET)


We don't expect any problems caused by the maintenance. All articles are available for you during this period of time.

Your Support Team.

See Full Announcement

Maintenance Window on December 6, 2016, 1:00 pm CET

We are making changes to the infrastructure of our Support Portal between 1:00 pm and 3:30 pm CET.
During this timeframe an outage or longer loading times of our Support Portal and associated services may occur.
We thank you for your understanding.

See Full Announcement

Maintenance Window on November 26th, 2016

We are planning a upgrade of our support infrastructure between November 26th, 2016 11:30 CET and November 26th, 2016 17:30 CET.
During this timeframe outages of support.tricentis.com and related services may occur.

We thank you for your understanding

See Full Announcement

Connectivity issues for calls from Switzerland

Dear Community,

due to some technical issues of our telephone provider in Switzerland, you might experience some connectivity problems calling a Tricentis phone number starting with +41.
We are already working on a solution for this issue.

Of course you can reach our Support team also under this number:

00800 867 22 800

Thank you for your understanding,

Your Tricentis Support Team

See Full Announcement

LMS Maintenance-Window

Dear Community,
A planned maintenance window has been scheduled at the time below. Users who attempt to log in at our Learning Management System (LMS) may receive a message that the system is undergoing maintenance.
Our LMS will undergo system updates and may be unavailable for the up to 15 minutes between the following times:

•    Friday, November 18 from 3pm to 4pm US-Pacific (GMT-8)

Thank you for your understanding.  
Your Academy Team

See Full Announcement

Maintenance Window: Telephone system

Dear Community,

we'd like to inform you about a maintenance window of our telephone system:

November 18, 2016 from 6:00 AM - 10:00 AM UTC

During this maintenance window, you may experience intermittent call downtime.
We would like to apologize for any inconvenience caused and thank you for your understanding.

Tricentis Support Team

See Full Announcement

Maintenance Tricentis Cloud License Service

Dear Community,

On Tuesday, November 15, 2016 from 04.00am-08.00am - UTC the Tricentis Cloud License Service will be unavailable due to maintenance works by the external service provider.

Thank you for your understanding!

See Full Announcement

LMS Maintenance-Window

Dear Community,
A planned maintenance window has been scheduled at the time below. Users who attempt to log in at our Learning Management System (LMS) may receive a message that the system is undergoing maintenance.
Our LMS will undergo system updates and may be unavailable for the up to 15 minutes between the following times:

•    Saturday, November 5 from 9pm to 2am US-Pacific (GMT-7)
•    Sunday, November 6 from 12pm to 3pm US-Pacific (GMT-7) *if necessary

Thank you for your understanding.  
Your Academy Team

See Full Announcement

Construction work on 31st of October

Hello Community,

we want to inform you about construction work in our support office on the following date:

31st of October, 08:00 am CEST

Due to the caused background noise in our office we might not be able to pick up the phone.
Of course our other channels are still available.

We apologize for any inconvenience caused and thank you for your understanding.

Your Tricentis Support Team

See Full Announcement

Maintenance LMS

Dear Community,

Tommorow on Friday, October 28, 2016 from 5.30pm-10.30pm - PST our Learning Management System (LMS) will be unavailable for the full window of deployment during this upgrade.


Thank you for your understanding!
Your Academy Team

See Full Announcement

Learning Management System Maintenance

Dear Community,

A planned maintenance window has been scheduled at the below time. Users who attempt to log in at our Learning Management System (LMS) may receive a message that the system is undergoing maintenance.


Our LMS will undergo system updates and may be unavailable for two periods of 5-10 minutes between the following times:
•    Saturday, October 22 from 4pm to 10pm US-Pacific (GMT-7)
•    Saturday, October 22 from 3am to 7am CEST Time


Thank you for understanding.

Your Tricentis Academy Team

See Full Announcement
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