Dear Community,

Our Support Portal (Self-Service, Incident Management, Live Chat, etc.) will be temporarily unavailable on May 19, 2021 starting at 03:15 am (CEST) due to a planned system upgrade of our support infrastructure.

During this timeframe, you may experience disruptions with:

• Contacting the Tricentis Support Team
• Creating and managing support incidents via the portal
• Accessing or updating your support portal account
• Using the global search function on the entire portal.

If you need to manage your account or access your incidents, please do so before the planned outage. Thanks for your patience.

We will inform you once our systems are fully up and running again.

Dear Community,

Our product documentations/manuals will be temporarily unavailable on May 15, 2021 starting at 09:00 am (CEST) due to a planned system upgrade of our documentation webserver.

During this timeframe, you may experience disruptions with:

• accessing product & API documentation manuals
  

If you still need to access manuals, please do so by downloading them before the planned outage. Thanks for your patience.

We will inform you once our systems are fully up and running again.

• Calls may be interrupted or not being processed at the beginning of the maintenance for about 2 minutes.
• The remaining period is to perform regression testing after the actual maintenance.

• open up an incident
• a chat
• or send us an email to support@tricentis.com

Dear Community,

Our Support Portal (Self-Service, Incident Management, Live Chat, etc.) and our Community will be temporarily unavailable on April 10 starting at 10 am (CEST) due to a planned maintenance window for our support infrastructure.

During this timeframe, you may experience disruptions with:

• Contacting the Tricentis Support Team
• Creating and managing support incidents via the portal
• Accessing or updating your support portal account
• Using the global search function on the entire portal
• Accessing the Knowledge Base or Community Forums.

If you need to manage your account or access your incidents or any information within community, please do so before the planned outage. Thanks for your patience.

Kind regards,

Your Tricentis Support Team

qTest experienced a temporary issue with Launch with your qTest instance. During the short-lived issue performance was lower than optimal and in some cases Launch tasks were terminated prematurely. This has since been rectified and functionality has been restored. You can rerun any Launch tasks that were impacted successfully now.

Dear Community,

Our Support Portal (Self-Service, Incident Management, Live Chat, etc.) will be temporarily unavailable on October 31 starting at 6 pm (CET) due to a planned system upgrade of our support infrastructure.

During this timeframe, you may experience disruptions with:

• Contacting the Tricentis Support Team
• Creating and managing support incidents via the portal
• Accessing or updating your support portal account
• Using the global search function on the entire portal.

If you need to manage your account or access your incidents, please do so before the planned outage. Thanks for your patience.

Kind regards,

Your Tricentis Support Team

Dear Community,

Our Support Portal (Self-Service, Incident Management, Live Chat, etc.) will be temporarily unavailable on September 26 starting at 7 pm (CEST) due to a planned system upgrade of our support infrastructure.

During this timeframe, you may experience disruptions with:

• Contacting the Tricentis Support Team
• Creating and managing support incidents via the portal
• Accessing or updating your support portal account
• Using the global search function on the entire portal.

If you need to manage your account or access your incidents, please do so before the planned outage. Thanks for your patience.

Kind regards,

Your Tricentis Support Team

Dear Community,

We will perform a planned maintenance of our license infrastructure starting on August 30 between 3 pm and 12 am (CEST).

During this timeframe, you may experience disruptions with:

• connecting to the cloud license server
• activating entitlements
• accessing user management

Please note: our support channels will not be affected by this and will be available for your support and license requests.

If you should encounter any license-related issues after the migration, please do not hesitate to contact us.

Kind regards,

Your Tricentis Support Team

Dear Community,

Our Support Portal (Self-Service, Incident Management, Live Chat, etc.) will be temporarily unavailable on August 22 starting at 7 am (CEST) due to a planned system upgrade of our support infrastructure.

During this timeframe, you may experience disruptions with:

• Contacting the Tricentis Support Team
• Creating and managing support incidents via the portal
• Accessing or updating your support portal account
• Using the global search function on the entire portal.

If you need to manage your account or access your incidents, please do so before the planned outage. Thanks for your patience.

Kind regards,

Your Tricentis Support Team

Dear Community,

Our Support Portal (Self-Service, Incident Management, Live Chat, etc.) will be temporarily unavailable on May 16 starting at 8 am (CEST) due to a planned system upgrade of our support infrastructure.

During this timeframe, you may experience disruptions with:

• Contacting the Tricentis Support Team
• Creating and managing support incidents via the portal
• Accessing or updating your support portal account
• Using the global search function on the entire portal.

If you need to manage your account or access your incidents, please do so before the planned outage. Thanks for your patience.

We will inform you once our systems are fully up and running again.

Kind regards,

Your Tricentis Support Team

Dear Community,

Our Support Portal (Self-Service, Incident Management, etc.) could be temporarily unavailable on March 27 starting at 12:30 PM (CET) due to a planned system maintenance of our support infrastructure.

During this timeframe, you may experience disruptions with:

• Creating new incidents (Incident Form)
• Managing existing incidents (Incident Management)
• Using the global search function on the entire portal

Thanks for your patience.

We will inform you once our systems are fully up and running again.

Kind regards,

Dear Community,

Our Support Portal (Self-Service, Incident Management, Live Chat, etc.) will be temporarily unavailable on Aug. 31 starting at 7 am (CEST) due to a planned system upgrade of our support infrastructure.

During this timeframe, you may experience disruptions with:

• Contacting the Tricentis Support Team
• Creating new incidents
• Managing existing incidents
• Accessing or updating your support portal account

If you need to manage your account or access your incidents, please do so before the planned outage. Thanks for your patience.

We will inform you once our systems are fully up and running again.

Kind regards,

Your Tricentis Support Team

We are making changes to the infrastructure of our Support Portal between 5:00 am and 8:00 am CET.
During this timeframe an outage or longer loading times of our Support Portal and associated services may occur.
We thank you for your understanding.

Dear Community,

A planned maintenance window for our Learning Management System (LMS) has been scheduled at the below time in your swimlane. Users who attempt to log in may receive a message that the system is undergoing maintenance.

Our Tricentis Learning Management System will undergo system updates and may be unavailable for up to 10 minutes between the following times:

• Friday, May 19 from 4:00pm to 5:30pm US-Pacific (GMT-7)

Thank you for your understanding.

Your Tricentis Operations Team

Dear Community,

We have scheduled a maintenance window for our telephone system:

On May 19th, 2017 from 03:30 AM UTC to 7:30 AM UTC

During this maintenance period, you might experience a downtime of our telephone channel. In addition, any active calls might be disconnected temporarily.

Thank you for your understanding!

Tricentis Support Team

Dear Community,

A maintenance window has been scheduled at the time given below:

•   Friday, May 12th from 08:00 PM to 09:00 PM UTC

During this maintenance period, you might encounter problems when trying to contact us by telephone.

In addition, active calls might be disconnected.

Thank you for your understanding! 

Dear Community,

A maintenance window has been scheduled at the time given below:

•    Friday, April 28th from 9:15PM to 10:15PM GMT

During this maintenance period, you might encounter problems when trying to contact us by telephone. In addition, active calls might be disconnected.

Thank you for your understanding! 

Dear Community,

We have scheduled important maintenance works for our telephone system within the following timeframe:

From Sunday, February 19th - 09:00 AM CET to Monday, February 20th - 5:00 PM CET

Please note that in some regions, you might experience a downtime of our telephone channel during this maintenance period. If this is the case, we would ask you to use one of the other support channels to contact us.

We apologize for any inconvenience,

Your Tricentis Support Team

Dear Community,

we would like to inform you about a maintenance window concerning our Knowledge Base at the following time:

Saturday 11th of February
2:00 pm - 04:00 pm (CET)

We don't expect any problems caused by the maintenance. All articles are available for you during this period of time.

Your Support Team.

We are making changes to the infrastructure of our Support Portal between 1:00 pm and 3:30 pm CET.
During this timeframe an outage or longer loading times of our Support Portal and associated services may occur.
We thank you for your understanding.

We are planning a upgrade of our support infrastructure between November 26th, 2016 11:30 CET and November 26th, 2016 17:30 CET.
During this timeframe outages of support.tricentis.com and related services may occur.

We thank you for your understanding

Dear Community,

due to some technical issues of our telephone provider in Switzerland, you might experience some connectivity problems calling a Tricentis phone number starting with +41.
We are already working on a solution for this issue.

Of course you can reach our Support team also under this number:

00800 867 22 800

Thank you for your understanding,

Your Tricentis Support Team

Dear Community,
A planned maintenance window has been scheduled at the time below. Users who attempt to log in at our Learning Management System (LMS) may receive a message that the system is undergoing maintenance.
Our LMS will undergo system updates and may be unavailable for the up to 15 minutes between the following times:

•    Friday, November 18 from 3pm to 4pm US-Pacific (GMT-8)

Thank you for your understanding.  
Your Academy Team

Dear Community,

we'd like to inform you about a maintenance window of our telephone system:

November 18, 2016 from 6:00 AM - 10:00 AM UTC

During this maintenance window, you may experience intermittent call downtime.
We would like to apologize for any inconvenience caused and thank you for your understanding.

Tricentis Support Team

Dear Community,

On Tuesday, November 15, 2016 from 04.00am-08.00am - UTC the Tricentis Cloud License Service will be unavailable due to maintenance works by the external service provider.

Thank you for your understanding!

Dear Community,
A planned maintenance window has been scheduled at the time below. Users who attempt to log in at our Learning Management System (LMS) may receive a message that the system is undergoing maintenance.
Our LMS will undergo system updates and may be unavailable for the up to 15 minutes between the following times:

•    Saturday, November 5 from 9pm to 2am US-Pacific (GMT-7)
•    Sunday, November 6 from 12pm to 3pm US-Pacific (GMT-7) *if necessary

Thank you for your understanding.  
Your Academy Team

Hello Community,

we want to inform you about construction work in our support office on the following date:

31st of October, 08:00 am CEST

Due to the caused background noise in our office we might not be able to pick up the phone.
Of course our other channels are still available.

We apologize for any inconvenience caused and thank you for your understanding.

Your Tricentis Support Team

Dear Community,

Tommorow on Friday, October 28, 2016 from 5.30pm-10.30pm - PST our Learning Management System (LMS) will be unavailable for the full window of deployment during this upgrade.

Thank you for your understanding!
Your Academy Team

Dear Community,

A planned maintenance window has been scheduled at the below time. Users who attempt to log in at our Learning Management System (LMS) may receive a message that the system is undergoing maintenance.

Our LMS will undergo system updates and may be unavailable for two periods of 5-10 minutes between the following times:
•    Saturday, October 22 from 4pm to 10pm US-Pacific (GMT-7)
•    Saturday, October 22 from 3am to 7am CEST Time

Thank you for understanding.

Your Tricentis Academy Team