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Support Offerings: Guiding You to Success

2014-09-24 15:13:43

Tricentis built its Customer Success Organization to create a seamless customer support experience that is as compelling and effective as our solutions and products.Our customer-focused, innovation-fueled culture produces a support experience that is not only intuitive but also genuinely helpful.

We get it.

Different customers have different needs, so we have put together the most innovative self-service and real-time support options available. As your go-to organization after you’re up and running, we want you to understand all of the support options and tools that are available.

You get it.

Premium support, available to all customers, provides multiple channels and resources to help you how you want it, when you need it. For customers interested in support that is more relationship-focused, we offer the option of upgrading to Platinum support, giving you an assigned Support Agent who can assist with account and support requests.

For more information about all the different Support, please contact the Tricentis Support Team or one of the responsible Sales representants in your region.

 Channels and resources available to all customers:

  • A Customer Community, that enables you to find answers to questions, communicate with peers, share expertise, and more.
  • Live chat for real-time answers to simple questions.
  • A Customer Support Portal for easy support request submission and tracking.
  • A rich Customer Support Portal knowledge base of detailed articles.
  • Outstanding online Documentation with helpful videos and examples.
  • Ongoing training and knowledge-sharing initiatives, like our webinars, that explore best practices so you can supercharge your ROI.
  • Also, our annual Tricentis Accelerate conferences help you learn from experts and fellow users.
  • And much more…

The Tricentis Customer Success Team

The Customer Success team is at the center of Tricentis' customer support services. Each level of support has a dedicated team of individuals who can help you post-deployment. These teams are made up of knowledgeable professionals who will ensure that your organization uses Tricentis' solutions effectively and achieves your objectives.

We are committed to helping you get the most from your investment in Tricentis. More information can be found in our Support Fact sheet. In case of questions feel free to contact us at any time!

Sincerely
Your Tricentis Support Team