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Boolean Operators
OR or vertical bar symbol (|)
Finds a match if either the terms exist in a document (a union using sets).
AND
Finds a match if both terms exist in a document (an intersection of sets).
NOT, minus (-), or exclamation point (!)
Excludes documents that contain the term after NOT (a difference of sets).
Wildcards
Asterisk (*)
The asterisk symbol performs a multi character wildcard search.
Percent sign (%)
The percent sign performs a single character wildcard search.
Phrases
Quotation marks (")
Use quotation marks to search for an exact phrase with multiple terms.
For examples and more information look at our Knowledge Base: Advanced Search On The Support Portal

Support Survey: Help us improve our services

2016-01-19 10:16:19

Hi Community,

we'd like to inform you that our annual Support Survey was sent to you today.

 

Why should you take part in the survey?

Your feedback is very valuable to us and we're continuously improving our services based on it.
The survey will take less than 5 minutes.

 

How can you take part?

We selected our participants based on the usage of our support portal in 2015. All of those users should have received a mail about the survey.
Of course we took into consideration, if you want us to keep you updated. If "keep me updated" is not selected, no mail was sent to you.
(If you want to select this option for future surveys you can find a short guideline bellow.)

 

You did not receive a survey mail?

If you did not receive a mail about our survey it is most likely caused by one of the following options:
Either one of our terms in "How can you take part" is not true for your user, or the mail was blocked by your mail server.
If you did not receive an e-mail and you want to participate in the survey you can send us a request via survey@tricentis.com.

(terms of use: your mail address must already be registered in our support portal and your company needs a valid support contract. Please keep in mind that each user can only participate once)

 

Please don't hesitate to contact us with any further questions.

Best regards,
Your Tricentis Support Team