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IncidentLookup using list
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Solution Suggestions

Please enter your question to get suggestions.
Boolean Operators
OR or vertical bar symbol (|)
Finds a match if either the terms exist in a document (a union using sets).
Finds a match if both terms exist in a document (an intersection of sets).
NOT, minus (-), or exclamation point (!)
Excludes documents that contain the term after NOT (a difference of sets).
Asterisk (*)
The asterisk symbol performs a multi character wildcard search.
Percent sign (%)
The percent sign performs a single character wildcard search.
Quotation marks (")
Use quotation marks to search for an exact phrase with multiple terms.
For examples and more information look at our Knowledge Base: Advanced Search On The Support Portal

Changes in our Support Portal

2016-03-04 09:56:04

Hi Community,

we're very happy to announce that we implemented some changes for our Support Portal in various regions.


Search in documents:
Now documents will be considered in the support portal search.
This works for files in your Incidents and your companies Incidents as well. Right now we support file extensions like: .txt, .doc, .docx, .pdf, .html and more.
This is a mandatory feature to help you find solutions, for issues which have been encountered by one of your colleagues before.

Search Engine parameters:
It is possible to use parameters (like Wildcards and Boolean Operators) during your search to adapt the query to your needs:

We’ve added Tags to our knowledgebase articles to have a category independent way to specify the topics addressed by an article.
The tags are also included in our search which helps you to better find the article you are looking for.


Filter also considers Tags:
Not only the search, also the Filter considers our new implemented Tags. This provides a way to reduce the number of displayed articles to just the one you need.

Categories reworked:
In order to enhance the usability of our knowledgebase, we removed all the technical categories and replaced them with more intuitive ones.
This new categories reflect what type of information you can expect from the articles, whether it’s a best practice or a FAQ.

Best regards,
Your Tricentis Support Team