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Since we are currently receiving a huge amount of customer requests, there might be some delays in specific cases when processing inquiries.

We will try to handle your request(s) as soon as possible and we apologize for the trouble caused.

Thank you for your understanding.
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Support Info

 

Creating a Support Info


Situation

 

In order to analyze your issues as fast as possible, our Support Team might ask you for a Support Info.
This textfile contains mainly information about your Tosca installation and the settings in your currently opened Workspace.
 

Solution

 

Always ensure that you create a Support Info in an opened Workspace.

In Tosca Testsuite Versions <8.4:

A Support Info can be created quite easily by using "? > Support Info" from the Tosca Commander menu

This process will create a SupportInfo.txt file. Please keep in mind that it may take some time.


 

 

In Tosca Testsuite Versions >=8.4:

The ToscaSupportInfo.txt file can be created via the Tosca Commander menu "Project"->"About Tosca"

 

Reference

 

The Support Info gives us an insight of your environment and helps us to adapt our system for replicating your issue.
i.e.:

Which settings do you use?
Which buffers are set?
Are you using Custom Controls?
And more...

In some occasions we'll also ask you for Logs. You can find detailed information here.

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