Classic HTML: Internet Explorer has stopped working (IE)
This article gives a possible solution for the error "IE Stopped Working" when scanning a page with the Classic HTML-Engine
In some cases it can happen that IE crashes with the error "IE stopped working" when the page is scanned by the Wizard.
In this cases, check the Windows Event Log (Event Viewer).
It can be found at Windows Logs -> Application
If you find an error for the application IEXPLORE.EXE, please open it and click on the Details "Tab" and on XML View.
Here you see why IE stopped working.
Normally the MSVCR100.dll is crashing and forces the IE to stop working. Normally this is happening due to an Add-on, which is not working properly with the IE version.
- You can either start the IE without any Add-Ons.
- This can be done via the following line in the command line: “%ProgramFiles%\Internet Explorer\iexplore.exe” -extoff
- or by going to Start > All Programs > Accessories > System Tools > Internet Explorer (No Add-ons)
Event Log Example: Faulting application name: IEXPLORE.EXE, version: X.X.XXXX.16720, time stamp: 0x523cf127
Faulting module name: MSVCR100.dll, version: X.X.XXXXX.XXX, time stamp: 0x4df2be1e
Exception code: 0xc0000417
Fault offset: 0x0008af3e
Faulting process id: 0x510
Faulting application start time: 0x01cec6314ac94fde
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: 91f32d7e-3224-11e3-b9e4-99260f0490a0