This site requires JavaScript to be enabled
IE BUMPER

Logo

Dear Tricentis qTest users,

If you would like to submit a Tricentis qTest ticket,

please use this support request form.

Tosca Version
IncidentLookup using list
Language
How can we help?

Solution Suggestions

Please enter your question to get suggestions.
  Help
IE BUMPER
Categories
Boolean Operators
OR or vertical bar symbol (|)
Finds a match if either the terms exist in a document (a union using sets).
AND
Finds a match if both terms exist in a document (an intersection of sets).
NOT, minus (-), or exclamation point (!)
Excludes documents that contain the term after NOT (a difference of sets).
Wildcards
Asterisk (*)
The asterisk symbol performs a multi character wildcard search.
Percent sign (%)
The percent sign performs a single character wildcard search.
Phrases
Quotation marks (")
Use quotation marks to search for an exact phrase with multiple terms.
For examples and more information look at our Knowledge Base: Advanced Search On The Support Portal

Support Portal: Upload files

 

This article describes, how to upload files on our support portal


Situation

You want to upload files to one of your Support Incidents.

 

Solution

Visit your incidents management page :

https://support.tricentis.com/community/incident_management.do

Select the respective incident from the list and the incidents`view will open.

In the section "Actions", expand the "Attachments":

 



Smaller files can be attached via the button "Manage Attachments".
Files greater than 40 MB and up to 3GB can be attached via the button "Upload Files >40MB".

 

 

Attachments
0 0

Alexander Piotrowski

Created: 2019-01-16 18:04:53

I've gotten this far using the "Upload Files > 40MB" but my incident ticket doesn't reflect that the files is uploaded.  Is there anything else required?  Any assistance is appreciated.  Thanks!

Alexander Piotrowski

2019-01-17 14:33:28

I think I found the solution to my own question.

At least in my organization, flash is blocked by default.  Using Chrome, I tried manually clicking the lock icon before the URL and changing flash to "Allow", and then clicking the "Reload" icon when prompted.  Then, I retried the upload.  I noticed my incident was updated a short time later.

 

IE BUMPER

Tosca is the perfect solution

Optimize - Manage - Automate

Download Trial