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Tosca Version
IncidentLookup using list
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Tosca Version
Results per page
Categories
Boolean Operators
OR or vertical bar symbol (|)
Finds a match if either the terms exist in a document (a union using sets).
AND
Finds a match if both terms exist in a document (an intersection of sets).
NOT, minus (-), or exclamation point (!)
Excludes documents that contain the term after NOT (a difference of sets).
Wildcards
Asterisk (*)
The asterisk symbol performs a multi character wildcard search.
Percent sign (%)
The percent sign performs a single character wildcard search.
Phrases
Quotation marks (")
Use quotation marks to search for an exact phrase with multiple terms.
For examples and more information look at our Knowledge Base: Advanced Search On The Support Portal

Will the content of attached files be considered when using the search?

This article describes which attachment types will be searched through when using the Support Portal search.


Answer

Our Support Portal search can search through the following attachment types, whether they are attached to an incident, knowledge base article, forum entry, etc.:

  • .doc
  • .htm
  • .html
  • .ini
  • .pdf
  • .ppt
  • .reg
  • .txt
  • .xls
  • .docx
  • .dotx
  • .dot
  • .pptx
  • .potx
  • .pot
  • .xlsx
  • .xltx
  • .xlt
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