This site requires JavaScript to be enabled
IE BUMPER

Logo

Dear Tricentis qTest users,

If you would like to submit a Tricentis qTest ticket,

please use this support request form.

Tosca Version
IncidentLookup using list
Language
How can we help?

Solution Suggestions

Please enter your question to get suggestions.
  Help
IE BUMPER
Categories
Boolean Operators
OR or vertical bar symbol (|)
Finds a match if either the terms exist in a document (a union using sets).
AND
Finds a match if both terms exist in a document (an intersection of sets).
NOT, minus (-), or exclamation point (!)
Excludes documents that contain the term after NOT (a difference of sets).
Wildcards
Asterisk (*)
The asterisk symbol performs a multi character wildcard search.
Percent sign (%)
The percent sign performs a single character wildcard search.
Phrases
Quotation marks (")
Use quotation marks to search for an exact phrase with multiple terms.
For examples and more information look at our Knowledge Base: Advanced Search On The Support Portal

Unable to fetch a license from an on-premise license server or a cloud server – CA root missing.

 

Situation

You are trying to fetch a license and you are successfully connected to the server but still Tosca commmander does not work and you cannot checkout any license even if the licenses are not expired.

 

The issue will occur if the machine on which we are trying to fetch a license does not have all Root CAs installed.

Solution

Please check the file - FlxConnect64.dll which is located in the below path to see if the signature can be verified on the machine or not, this can be done by double clicking on the certificate.

The dll file is located in the below path

 

"C:\Program Files (x86)\TRICENTIS\Tosca Testsuite\ToscaCommander\FlxConnect64.dll"

 

Right click on the dll file > Properties > Digital Signatures > Double click on the certificate

 

If the signature cannot be verified on the client machine from where we are trying to access the license server then Tosca cannot consume a license.

 

In that case, check if any other machine is able to connect to the cloud server and consume a license which is in the same LAN, if yes then the certificate can be be exported from that machine and imported on the non working machine.

To do this you can open the certificate manager on the working machine. 

1. Open a run window and type certmgr.msc

2. Go to Trusted Root Certifcation Authorities > Certificates 

 

 

3. Right click on the Certificate > All task > Export

 

4. After Importing the certificate on the non working machine, please restart the system so that changes can take effect.

 

Note : Importing the certificate to any other machine is a security risk and has to be done by the system adminstrators who manage and enforce the security policies.

 

If all is good on the certificate part you should be able to see all Root CA’s – veriSign certificate in this case after clicking on the certiifcate on the working machine.